Project Manager, Implementation
Salary Range: $70K-85K
Founded in Pittsburgh, PA by Carnegie Mellon University alumni, BlastPoint is a data-driven, AI based customer intelligence product company. We sell our proven SaaS based technology to mid-sized and large organizations. Our unique data-driven customer intelligence technology allows organizations to develop predictive, action-ready, objective-oriented insights: from developing customer strategies, to optimizing customer engagement, to enabling the overall customer journey. BlastPoint’s key differentiator is its highly targeted, objective-driven intelligence.
BlastPoint is growing rapidly (300%-400% YoY), and has multiple large customers already established (billion dollars +). BlastPoint is presently engaged with large utilities, insurance and banking institutions, as well as large automakers, including Electric Vehicle manufacturers and customers in other related industries. With our rapid growth and proven technology, we are looking to build our sales team quickly for continued growth and expansion into multiple industries and countries.
Why You Should Work for Us
Focus: Everyone at BlastPoint is highly motivated and driven for success. BlastPoint’s unique technology has brought significant results to our customers, creating huge opportunities for growth and developing a brand in the customer intelligence domain. BlastPoint offers an open culture to its employees, allowing them to bring new ideas and offer freedom in achieving results and objectives.
Growth: BlastPoint is poised to make a difference in customer intelligence space and is at the brink of multifold growth. BlastPoint is a fit for anyone who wants to grow their career fast, take challenges, and make it big.
Solve Challenging Problems: Customer intelligence is required in every aspect of business. BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, machine learning, psychographic clustering, data enrichment, and a dynamic visualization environment–all at scale.
Have An Impact: Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. What we do positively impacts the lives of millions of Americans (and beyond).
Make Positive Change in the World: BlastPoint is all about green value. Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations.
Employee-Focused Culture: We support the individual needs of our team, from schedule and time-off flexibility to generous compensation benefits. We also tailor growth opportunities, from skills training to industry conferences.
Coordinate with the sales team to understand client requirements and expectations post-sale.
Manage the end-to-end implementation process, including sales transfer, data onboarding, platform delivery, user training, go-live support, and successful hand off to customer success.
Develop detailed project plans, including scheduling and resource allocation.
Communicate regularly with clients, keeping them informed of project progress and addressing any issues or concerns that arise.
Act as a point of contact for external technical teams, providing clear and concise technical instructions and guidance to ensure proper implementation.
Facilitate technical discussions between internal and external teams to address project challenges and align on solutions.
Understand and translate technical requirements into project plans, ensuring all stakeholders are informed and understand their roles and responsibilities.
Assess current implementation and project management processes, identifying opportunities for improvement and efficiency.
Lead initiatives to build, improve, and standardize project management and implementation methodologies, templates, and tools across the organization.
Manage one-off customer projects, establishing clear communication lines and expectations with customers about project lifecycle, from inception through deployment and conclusion.
Establish and maintain relationships with key stakeholders, both internal and external.
Identify potential issues or risks that could affect the delivery of the implementation project and propose effective solutions.
Regularly review and report on project progress, quality, and customer satisfaction.
Job Qualifications and Skills
Bachelor's degree in Business, Information Technology, Project Management, or a related field or equivalent experience.
Minimum of 3-5 years of experience in project management, preferably in a software implementation role.
Strong understanding of using data to solve business problems.
Demonstrated ability in process improvement, with a track record of designing and implementing new processes that increase efficiency and effectiveness.
Technical acumen with the ability to understand and communicate technical concepts to both technical and non-technical stakeholders.
Proven experience managing multiple, concurrent projects.
Strong client-facing and communication skills.
Excellent organizational skills and attention to detail.
Strong problem-solving skills and the ability to work under pressure.
Familiarity with Asana or other project management tools.
PMP or equivalent certification is preferred.