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Implementation Engineer (San Mateo hybrid)



San Mateo, CA, USA
Posted on Saturday, February 10, 2024

Founded in 2021, Pulsora the “Enterprise Sustainability Platform”, is a well-funded Silicon Valley software startup. It is dedicated to empowering purpose-driven enterprises to manage and improve their environmental, social, and governance (ESG) and overall sustainability footprint with an integrated, comprehensive, flexible, and innovative technology platform built for compliance, tracking, and insight. We are well funded, have amazing customers across industries and geographies, established strategic partnerships with leading ERP and consulting firms, and are growing fast!

About the Role
We are looking for a hands-on Implementation Engineer to join our Professional Services team. The ideal candidate is technical, proactive, methodical, detail-oriented, and process-oriented, while battle tested doing customer implementations for cloud-based SaaS products/applications. The Implementation Engineer is responsible for analyzing customer implementation requirements to identify the tasks needed to implement them, planning the deliverables with milestones, and configuring the Pulosra platform to deliver the customer implementations. This person must be a technical, hands-on engineer, who can configure the Pulsora platform using the product capabilities and also using backend configurations.

  • Analyze customer implementation requirements to come up with the detailed tasks and estimate the efforts.

  • Configure the Polsora platform using product UI.

  • Configure the Polsora platform using backend configurations including database changes, API-based configurations, etc.

  • Integrate the Pulsora platform with customers’ systems, e.g. ERP, HR, procurement, etc. Test the integrations.

  • Integrate and test the Pulsora platform with customers’ SSO providers, e.g. Active Directory, Okta, etc.

  • Test the Polsora platform to ensure the customer requirements are implemented.

  • Demo the configured Pulsora platform to show it meets customer requirements.

  • Collaborate cross functionally with business engagement, product, engineering, and other teams, including an offshore team in India daily

About you

  • 5+ years of hands-on customer implementation experience on SaaS applications including configuring a SaaS product based on customer requirements.

  • Experience working with a global team, including the ability and willingness to work outside of regular business hours with Pulsora’s offshore team in India.

  • 5+ years hands-on technical experience in the following areas:

    • Database/SQL: Retrieve data from RDBMS (e.g. Postgres, MySQL, Oracle, etc.) and document databases (e.g. Couchbase, Postgres, Elasticsearch, etc.), insert, update, delete data in the database.

    • Use Postman to call APIs

    • Write utilities and scripts using Python/Java

    • Experience with SSO integrations with Active Directory, Okta are a plus

    • Microsoft Excel and Google Sheets

    • Integration data formats, e.g. JSON, XML, CSV, etc.

    • Troubleshoot problems by using the browser developer tools, by accessing log files, etc.

    • Apache Airflow, petl, Bonobo, Bubbles, etc. and experience configuring ETL processes are a plus

    • Apache Superset, Tableau, or Power BI, etc. and experience configuring analytics dashboards are a plus

  • Able to provide after hours, on-call, and escalation support for Pulsora customers.

  • You are fluent in English and have strong verbal and written communication skills.

  • A self-starter who takes ownership of opportunities and works well independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.

  • Ability to balance multiple priorities, meeting specific deadlines utilizing strong organizational skills

  • Undergraduate degree in Computer Science, Information Systems, or a related technical discipline; advanced degree is a plus.

Why work at Pulsora?

We believe that progress happens by bringing together people from all walks of life who have the drive and the influence to improve our world now and for the next generations!

  • Ideally have industry and market knowledge of ESG and sustainability

  • The company will pay with salary, equity, and benefits

  • You’ll get to work on problems that are hard and important

  • You get to work on a solution that helps the planet and helps us all

  • You’ll be joining an extraordinary team at the beginning of an extraordinary journey

  • Hybrid-friendly work environment, in office 2-3 times per week (for those in New York and San Francisco Bay Area)

Pulsora Core Values

  • Integrity

  • Intellect

  • Respect for all our stakeholders

  • Passion for excellence

  • Constructive candor

Join us and become a driver for positive change!